Article 11

Directive 2002/92/EC of the European Parliament and of the Council of 9 December 2002 on insurance mediation · European Union

Out-of-court redress 1. Member States shall encourage the setting-up of appropriate and effective complaints and redress procedures for the out-of-court settlement of disputes between insurance intermediaries and customers, using existing bodies where appropriate. 2. Member States shall encourage these bodies to cooperate in the resolution of cross-border disputes. CHAPTER III INFORMATION REQUIREMENTS FOR INTERMEDIARIES

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Source: EUR-Lex (Cellar) · retrieved 2026-10-11 · Text as adopted (Official Journal); later amendments are not incorporated in this text.