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4.

CRD
DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (Text with EEA relevance) · European Union

The consumer shall bear no cost for: the performance of services or the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, or of district heating, in full or in part, during the withdrawal period, where: the trader has failed to provide information in accordance with points (h) or (j) of Article 6(1); or the consumer has not expressly requested performance to begin during the withdrawal period in accordance with Article 7(3) and Article 8(8); or the supply, in full or in part, of digital content which is not supplied on a tangible medium where: the consumer has not given prior express consent to the beginning of the performance before the end of the 14-day or 30-day period referred to in Article 9; the consumer has not acknowledged that he loses his right of withdrawal when giving his consent; or the trader has failed to provide confirmation in accordance with Article 7(2) or Article 8(7).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as consolidated on 2022-05-28; changes after this date are not shown.