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CRD — DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (Text with EEA relevance)

directive · European Union · 32011L0083

123 provisions · cited by 17 instruments we hold · 184 national measures recorded · 18 provisions hand work to national law

Defined terms · All instruments · Internet · Pre-contract information · Right of withdrawal · advertising · approximation of laws · consumer · consumer · consumer information

1 Subject matter
2 Definitions
3 Scope
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4 Level of harmonisation
5 Information requirements for contracts other than distance or off-premises contracts
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6 Information requirements for distance and off-premises contracts
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6a Additional specific information requirements for contracts concluded on online marketplaces
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7 Formal requirements for off-premises contracts
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8 Formal requirements for distance contracts
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9 Right of withdrawal
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10 Omission of information on the right of withdrawal
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11 Exercise of the right of withdrawal
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12 Effects of withdrawal
13 Obligations of the trader in the event of withdrawal
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14 Obligations of the consumer in the event of withdrawal
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15 Effects of the exercise of the right of withdrawal on ancillary contracts
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16 Exceptions from the right of withdrawal
17 Scope
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18 Delivery
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19 Fees for the use of means of payment
20 Passing of risk
21 Communication by telephone
22 Additional payments
23 Enforcement
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24 Penalties
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25 Imperative nature of the Directive
26 Information
27 Inertia selling
28 Transposition
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29 Reporting requirements
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30 Reporting by the Commission and review
31 Repeals
32 Amendment to Directive 93/13/EEC
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33 Amendment to Directive 1999/44/EC
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34 Entry into force
35 Addressees