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Article 10

Regulation on consumer ODR
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) · European Union

An ADR entity which has agreed to deal with a dispute in accordance with Article 9 of this Regulation shall: conclude the ADR procedure within the deadline referred to in point (e) of Article 8 of Directive 2013/11/EU; not require the physical presence of the parties or their representatives, unless its procedural rules provide for that possibility and the parties agree; without delay transmit the following information to the ODR platform: the date of receipt of the complaint file; the subject-matter of the dispute; the date of conclusion of the ADR procedure; the result of the ADR procedure; not be required to conduct the ADR procedure through the ODR platform.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-05 · Text as adopted (Official Journal); later amendments are not incorporated in this text.