art_5__para_4

4. The ODR platform shall have the following functions: to provide an electronic complaint form which can be filled in by the complainant party in accordance with Article 8; to inform the respondent party about the complaint; to identify the competent ADR entity or entities and transmit the complaint to the ADR entity, which the parties have agreed to use, in accordance with Article 9; to offer an electronic case management tool free of charge, which enables the parties and the ADR entity to conduct the dispute resolution procedure online through the ODR platform; to provide the parties and ADR entity with the translation of information which is necessary for the resolution of the dispute and is exchanged through the ODR platform; to provide an electronic form by means of which ADR entities shall transmit the information referred to in point (c) of Article 10; to provide a feedback system which allows the parties to express their views on the functioning of the ODR platform and on the ADR entity which has handled their dispute; to make publicly available the following: general information on ADR as a means of out-of-court dispute resolution; information on ADR entities listed in accordance with Article 20(2) of Directive 2013/11/EU which are competent to deal with disputes covered by this Regulation; an online guide about how to submit complaints through the ODR platform; information, including contact details, on ODR contact points designated by the Member States in accordance with Article 7(1) of this Regulation; statistical data on the outcome of the disputes which were transmitted to ADR entities through the ODR platform.

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Source: EUR-Lex (Cellar) · retrieved 2026-11-05 · Text as adopted (Official Journal); later amendments are not incorporated in this text.