ANNEX X

For providers of access to a public electronic communications network PARAMETER (Note 1) DEFINITION MEASUREMENT METHOD Supply time for initial connection ETSI EG 202057 ETSI EG 202057 Fault rate per access line ETSI EG 202057 ETSI EG 202057 Fault repair time ETSI EG 202057 ETSI EG 202057 For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network PARAMETER (Note 2) DEFINITION MEASUREMENT METHOD Call set up time ETSI EG 202057 ETSI EG 202057 Bill correctness complaints ETSI EG 202057 ETSI EG 202057 Voice connection quality ETSI EG 202057 ETSI EG 202057 Dropped call ratio ETSI EG 202057 ETSI EG 202057 Unsuccessful call ratio (Note 2) ETSI EG 202057 ETSI EG 202057 Failure probability Call signalling delays For providers of internet access services PARAMETER DEFINITION MEASUREMENT METHOD Latency (delay) ITU-T Y.2617 ITU-T Y.2617 Jitter ITU-T Y.2617 ITU-T Y.2617 Packet loss ITU-T Y.2617 ITU-T Y.2617 Note 1 Parameters shall allow for performance to be analysed at a regional level (namely, no less than level 2 in the Nomenclature of Territorial Units for Statistics (NUTS) established by Eurostat). Note 2 Member States may decide not to require up-to-date information concerning the performance for those two parameters to be kept if evidence is available to show that performance in those two areas is satisfactory.

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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.