Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Article 104

Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) (Text with EEA relevance) · European Union

For providers of access to a public electronic communications network PARAMETER (Note 1) DEFINITION MEASUREMENT METHOD Supply time for initial connection ETSI EG 202057 ETSI EG 202057 Fault rate per access line ETSI EG 202057 ETSI EG 202057 Fault repair time ETSI EG 202057 ETSI EG 202057 For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network PARAMETER (Note 2) DEFINITION MEASUREMENT METHOD Call set up time ETSI EG 202057 ETSI EG 202057 Bill correctness complaints ETSI EG 202057 ETSI EG 202057 Voice connection quality ETSI EG 202057 ETSI EG 202057 Dropped call ratio ETSI EG 202057 ETSI EG 202057 Unsuccessful call ratio (Note 2) ETSI EG 202057 ETSI EG 202057 Failure probability Call signalling delays

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Source: EUR-Lex (Cellar) · retrieved 2026-10-28 · Text as adopted (Official Journal); later amendments are not incorporated in this text.