§3.3.15 User reviews

COMMISSION NOTICE Guidelines on ranking transparency pursuant to Regulation (EU) 2019/1150 of the European Parliament and of the Council · European Union

74. If consumer reviews are a ‘main parameter’ for a given ranking mechanism, the providers concerned should include this factor in their descriptions required under Article 5 with a sufficient level of detail and clarity. For example, it could be explained that the reviews are generated on the relevant online intermediation service or online search engine, or, it may be reviews hosted outside those services. In such cases, it can also be important for users to know what, if any, steps are taken to verify the veracity of such reviews.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07