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COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
| Classifying a contract as either a sales or a service contract determines how the withdrawal period is calculated (Article 9). For service contracts, the 14-day withdrawal period starts running from the conclusion of the contract. For sales contracts, the withdrawal period only starts running after the goods are received. In addition, some of the Directive’s provisions, such as Articled 18 and 20 on delivery and the passing of risk, only apply to sales contracts.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.