sec_3_3_4__para__4

Consequently, where the out-of-court mechanism about which the trader informs the consumer under Article 6(1)(t) CRD is an ‘ADR entity’ as defined by Article 4(1)(h) of the Directive on consumer ADR, the trader must also comply with the requirements set out by Article 13 of that Directive. It requires traders to inform about the ADR entity/ies by which they are covered when those traders commit to or are obliged to use alternative dispute resolution to resolve disputes with consumers. That information must include the websites address of the relevant ADR entities. According to Article 13(2) of the Directive on consumer ADR, the information shall be provided in a clear, comprehensible and easily accessible way on the trader’s website where one exists, and, if applicable, in the general terms and conditions of sales or service contracts between the trader and a consumer.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.