sec_3_3_4__para__3
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The Directive on consumer ADR applies to domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts, no matter what product or service a consumer purchased (only disputes regarding health and higher education are excluded (96)), whether the product or service was purchased online or offline and whether the trader is established in the consumer’s Member State or in another Member State.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.