sec_3_3_4__para__2
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The Directive on consumer ADR ensures that EU residents have access to out-of-court dispute resolution mechanisms for resolving their disputes with traders established in the EU. It provides for specific quality requirements for the alternative dispute resolution entities and procedures. Only alternative dispute resolution bodies that have been assessed by the Member States against these requirements and have been communicated to the Commission are recognised as ‘ADR entities’ under the Directive on consumer ADR.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.