sec_5_2__para__5
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The additional withdrawal form that the trader may opt to provide on its website in line with Article 11(3) may be different from the model withdrawal form set out in Annex I(B) of the CRD. But if the trader wishes to use such online form to collect more information from the consumer, such as the reasons for the withdrawal, any other questions of this kind should be presented separately and it should be possible to send the form without answering them.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.