sec_5_5_3__para__3
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
If the goods or the evidence are received after the 14-day period expires, the trader should reimburse the consumer without undue delay. What constitutes ‘undue delay’ must be assessed on a case-by-case basis; however, in normal circumstances it should not take more than a few working days to process the refund.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.