sec_5_5_3__para__4
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The concept of ‘evidence of having sent back the goods’ is important for the application of Article 13(3). In principle, this ‘evidence’ should be understood as a written statement from an established transport or postal service provider specifying the sender and the recipient.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.