sec_5_6_2__para__9 — COMMISSION NOTICE Guidance on the interpretation and application of Directive…

sec_5_6_2para9

COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union

The compensation regime for services performed during the right of withdrawal period is set out in Article 14(3) and (4)(a) – see also section 5.8.2. So, in situations where the service is provided during the right of withdrawal period from the sales contract (e.g., installation service is provided immediately upon delivery of a goods), the trader should also obtain the consumer’s express request for the performance of the service during the right of withdrawal period, if the trader wishes to be compensated for that service in the event that the consumer withdraws from the sales contract:

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.