sec_5_8_2__para__3
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
If the trader informs the consumer about the right of withdrawal within 12 months from the end of the initial withdrawal period calculated under Article 9(2), the consumer can withdraw within 14 days after the day they received the information, without bearing any costs for the services provided until the moment when they were informed about the right of withdrawal.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.