sec_9__para__10
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
Accordingly, even if the consumer has (mistakenly) used the more expensive alternative telephone number rather than the number charged at the ‘basic rate’, such consumer is still entitled to paying only the ‘basic rate’ for the call concerned. In order to ensure the exercise the right provided in Article 21 in such a case, the consumer must have access, under national law of the Member State concerned, to appropriate remedies, i.e. possibility to claim compensation for the price paid exceeding the basic rate.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.