sec_3_5__para__2 — COMMISSION NOTICE – Guidance on the interpretation and application of Directive…

sec_3_5para2

COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

Such automated means enable traders to buy tickets in excess of the technical limits imposed by the primary ticket seller or to bypass any other technical means put in place by the primary seller to ensure accessibility of tickets for all individuals, such as the organisation of the online buying queue. The prohibition would also apply in case the tickets are ‘reserved’ by the automated software, but then paid for separately by other means. It also applies where the ticket reseller acquires the tickets from a third party that used bots to buy tickets. The fact that the use of the bot by the reseller has been known to the primary ticket seller is not relevant for the purposes of the prohibition, as long as its use has enabled the reseller to acquire those tickets in larger numbers than was possible for other buyers.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.