sec_4_3_1__para

COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

Unfair commercial practices may arise in the pre-booking, booking and post-booking stages of travel and transport services, such as misleading advertising and other manipulative practices, the lack of material information or providing misleading information, drip pricing practices, unfair contract terms, problems related to cancellations, insufficient assistance in case of delays or cancellations, as well as ineffective complaint handling systems.

← 4.3.1 Bereichsübergreifende Aspekte · All articles · sec_4_3_1__para__2 →

Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.