Schedule 17, Part III, paragraph 13(4)

The FCA may make rules requiring an authorised person , an electronic money issuer within the meaning of the Electronic Money Regulations 2011 or a payment service provider within the meaning of the Payment Services Regulations 2017, who may become subject to the compulsory jurisdiction as a respondent to establish such procedures as the FCA considers appropriate for the resolution of complaints which— may be referred to the scheme; and arise out of activity to which the FCA's powers under Part 9A do not apply.

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Source: legislation.gov.uk · retrieved 2026-09-04