Section 20(18)

There is no entitlement to receive a refund— if none of subsections (10) to (12) applies, to the extent that anything to which subsection (12) applies cannot be given back in its original state, or where subsection (13) applies, to the extent that anything the consumer transferred under the contract cannot be divided so as to give back only the amount, or part of the amount, to which the consumer is entitled.

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Source: legislation.gov.uk · retrieved 2026-07-30