Section 23(4)

Either of those remedies is disproportionate compared to the other if it imposes costs on the trader which, compared to those imposed by the other, are unreasonable, taking into account— the value which the goods would have if they conformed to the contract, the significance of the lack of conformity, and whether the other remedy could be effected without significant inconvenience to the consumer.

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Source: legislation.gov.uk · retrieved 2026-07-30