Schedule 23, Part 2, paragraph 24

The existence and conditions of after-sale customer assistance, after-sales services and commercial guarantees. In sub-paragraph (1), “commercial guarantee”, in relation to a contract, means any undertaking by the trader or producer to the consumer (in addition to the trader’s duty to supply goods that are in conformity with the contract) to reimburse the price paid or to replace, repair or service goods in any way if they do not meet the specifications or any other requirements not related to conformity set out in the guarantee statement or in the relevant advertising available at the time of the contract or before it is entered into.

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Source: legislation.gov.uk · retrieved 2026-07-30