lexiara

DMCCA 2024 — Digital Markets, Competition and Consumers Act 2024

law · United Kingdom · ukpga/2024/13

3395 provisions

Defined terms · All instruments · Internet · Pre-contract information · Right of withdrawal · Unfair contract terms · access to information · advertising · alternative dispute resolution · broadcasting

1 Overview
1
2
3
4
5
6
7
8
2 Designation of undertaking
1
2
3
4
3 Digital activities
1
2
3
4
4 Link to the United Kingdom
5 Substantial and entrenched market power
6 Position of strategic significance
7 The turnover condition
1
2
3
4
5
6
8 Turnover of an undertaking
1
2
3
4
5
6
9 Initial SMS investigations
1
2
3
10 Further SMS investigations
1
2
3
4
11 Procedure relating to SMS investigations
1
2
3
4
5
12 Closing an initial SMS investigation without a decision
1
2
3
4
13 Consultation on proposed decision
1
2
14 Outcome of SMS investigations
1
2
3
4
5
6
15 Notice requirements: decisions about whether to designate
1
2
3
4
5
6
16 Notice requirements: decisions to revoke a designation
1
2
3
17 Existing obligations
1
2
3
4
5
6
7
18 Designation period
1
2
19 Power to impose conduct requirements
1
2
3
4
5
6
7
8
9
10
11
20 Permitted types of conduct requirement
1
2
3
4
5
21 Content of notice imposing a conduct requirement
22 Revocation of conduct requirements
1
2
3
23 Transitional provision relating to conduct requirements etc
1
2
24 Consultation in relation to a conduct requirement
1
2
3
4
25 Duty to keep conduct requirements under review
26 Power to begin a conduct investigation
1
2
3
4
5
6
27 Consideration of representations
28 Closing a conduct investigation without making a finding
1
2
3
4
29 Countervailing benefits exemption
1
2
3
30 Notice of findings
1
2
3
4
5
31 Enforcement orders
1
2
3
4
5
6
7
8
32 Interim enforcement orders
1
2
3
4
5
6
7
8
33 Duration of enforcement orders
1
2
3
4
34 Revocation of enforcement orders
1
2
3
4
5
35 Duty to keep enforcement orders under review
36 Commitments
1
2
3
4
5
6
7
8
9
10
37 Duty to keep commitments under review
38 Power to adopt final offer mechanism
1
2
3
4
5
6
39 Collective submissions
1
2
3
4
40 Final offer mechanism
1
2
3
4
5
6
7
8
41 Final offers: outcome
1
2
3
4
5
42 Final offer orders: supplementary
1
2
3
43 Decision not to make final offer order
1
2
3
4
5
44 Duration and revocation of final offer orders
1
2
3
4
5
6
7
8
45 Duty to keep final offer orders under review
46 Power to make pro-competition interventions
1
2
3
4
5
47 Power to begin a PCI investigation etc
1
2
3
48 Procedure relating to PCI investigations
1
2
3
4
49 Consultation on proposed PCI decision
1
2
50 PCI decision
1
2
3
4
5
6
7
51 Pro-competition orders
1
2
3
4
5
6
52 Replacement of pro-competition orders
1
2
3
53 Duration and revocation etc of pro-competition orders
1
2
3
4
5
6
7
8
54 Consultation
1
2
3
4
55 Duty to review pro-competition orders etc
1
2
3
4
56 Commitments
1
2
3
4
5
6
7
8
57 Duty to report possible mergers etc
1
2
3
4
5
6
7
8
9
58 Qualifying status
1
2
3
4
5
6
59 Value of consideration
1
2
3
4
5
60 Content of report etc
1
2
3
4
5
61 Application of the duty to report etc
1
2
3
4
5
62 Acceptance of report
1
2
3
4
5
63 Delay to possible mergers etc
1
2
3
4
5
6
64 Timing of a reportable event
65 Authorisation for one person to act for another
1
2
3
4
66 Applications for review of decisions relating to mergers
67 Regulations about duty to report
1
2
3
4
5
68 Duty to keep compliance under review
69 Power to require information
1
2
3
4
5
6
7
70 Requirement to name a senior manager
1
2
3
4
71 Power of access
1
2
3
4
5
6
7
72 Power to interview
1
2
3
4
5
6
73 Use of interview statements in prosecution
1
2
74 Power to enter business premises without a warrant
1
2
3
4
5
6
7
8
75 Power to enter premises under a warrant
1
2
3
4
5
6
7
76 Power to enter premises under a warrant: supplementary
1
2
3
4
5
6
7
77 Amendments to the Criminal Justice and Police Act 2001
1
2
3
4
5
6
7
8
78 Application for a warrant
1
2
79 Reports by skilled persons
1
2
3
4
5
6
7
8
9
10
11
12
13
14
80 Duty to preserve information
1
2
3
4
5
6
81 Privileged communications
1
2
3
4
82 Power of CMA to publish notice of investigative assistance
1
2
83 Nominated officer
1
2
3
4
5
6
84 Compliance reports
1
2
3
4
5
85 Penalties for failure to comply with competition requirements
1
2
3
4
86 Amount of penalties under section 85
1
2
3
4
5
87 Penalties for failure to comply with investigative requirements
1
2
3
4
88 Amount of penalties under section 87
1
2
3
4
5
6
7
8
89 Procedure and appeals etc
1
2
90 Calculation of daily rates and turnover
1
2
3
4
91 Statement of policy on penalties
1
2
3
4
5
6
7
92 Monetary penalties: criminal proceedings and convictions
1
2
93 Destroying or falsifying information
1
2
94 False or misleading information
1
2
3
95 Obstructing an officer
1
2
96 Offences by officers of a body corporate etc
1
2
3
4
5
97 Offences: limits on extra-territorial jurisdiction
98 Sentences
99 Director disqualification
1
2
100 Enforcement of requirements
1
2
3
4
5
101 Rights to enforce requirements of this Part
1
2
3
4
5
6
7
102 Treatment of CMA breach decisions etc
1
2
3
4
5
6
103 Applications for review etc
1
2
3
4
5
6
7
8
104 Extension etc of periods
1
2
3
4
5
6
7
8
105 Extensions: supplementary
1
2
3
4
106 Exercise and delegation of functions
1
2
3
4
5
6
7
8
9
107 Coordination with relevant regulators
1
2
3
4
5
6
108 Recommendations to the CMA
1
2
3
4
109 Information sharing
1
2
110 Power to charge levy
1
2
3
4
5
6
7
8
9
10
11
12
13
111 Extra-territorial application
1
2
3
4
5
6
112 Defamation
113 Consultation and publication of documents
1
2
3
4
114 Guidance
1
2
3
4
5
6
115 Protected disclosures
116 Restriction on disclosure orders
1
2
3
4
5
6
117 Groups
1
2
3
118 General interpretation
1
2
3
119 Removal of requirement for agreements etc to be implemented in the UK
1
2
3
4
5
120 Repeal of exclusions relating to the European Coal and Steel Community
1
2
3
4
121 Duty to preserve documents relevant to investigations
1
2
3
122 Production of information authorised by warrant
1
2
3
4
5
6
7
123 Additional powers of seizure from domestic premises
1
2
3
4
5
6
7
8
124 Standard of review on appeals against interim measures directions
1
2
3
4
125 Declaratory relief
126 Exemplary damages
1
2
3
4
5
127 Relevant merger situations and special merger situations
128 Fast-track references under sections 22 and 33 of EA 2002
129 Mergers of energy network enterprises
130 Mergers involving newspaper enterprises and foreign powers
1
2
3
131 Mutual agreements to extend time-limits: duty to make reference cases
1
2
3
4
132 Mutual agreements to extend time-limits: public interest cases
1
2
3
4
133 Publication of merger notices online
134 Market studies: removal of time-limit on pre-reference consultation
1
2
3
135 Power to make a reference after previously deciding not to do so
1
2
3
4
136 Scope of market investigations
1
2
3
137 Acceptance of undertakings at any stage of a market study or investigation
138 Final undertakings and orders: power to conduct trials
1
2
3
4
5
6
7
8
9
139 Duty of CMA to monitor undertakings and orders
1
2
3
4
5
6
7
8
140 Taking action in relation to regulated markets
1
2
3
4
141 Production of information authorised by warrant
1
2
3
4
142 Attendance of witnesses etc
1
2
3
4
5
6
143 Civil penalties etc in connection with competition matters
1
2
3
144 Service and extra-territoriality of notices under CA 1998 and EA 2002
145 Orders and regulations under CA 1998 and EA 2002
146 Meaning of “working day” in Parts 3 and 4 of EA 2002
1
2
3
4
5
6
7
147 Overview
1
2
3
4
5
6
7
148 Relevant infringements
1
2
3
4
5
149 The UK connection condition
1
2
150 The specified prohibition condition
1
2
3
4
151 Enforcers
1
2
3
4
5
6
7
152 Designation criteria
1
2
3
153 Applications
1
2
3
4
5
154 CMA directions to other enforcers
1
2
3
4
5
6
155 Consultation
1
2
3
4
5
6
7
8
9
156 Enforcement orders and undertakings
1
2
3
4
5
6
7
8
9
10
11
157 Enforcement orders and undertakings: enhanced consumer measures
1
2
3
4
5
6
7
8
9
158 Enforcement orders: requirement to pay monetary penalty
1
2
3
4
5
6
7
8
9
159 Interim enforcement orders and undertakings
1
2
3
4
5
6
7
8
9
160 Applications
1
2
3
4
5
6
161 Online interface orders
1
2
3
4
5
162 Interim online interface orders
1
2
3
4
5
6
7
163 Acceptance of undertakings by enforcers
1
2
3
4
5
6
7
8
164 Undertakings under section 163: enhanced consumer measures
1
2
3
4
5
6
7
165 Undertakings under section 163: procedural requirements
1
2
3
4
5
166 Consumer protection orders or undertakings to court: further proceedings
1
2
3
4
5
6
7
8
9
167 Undertakings to public designated enforcers: further proceedings
1
2
3
4
5
6
7
8
9
168 Monetary penalties under sections 166 and 167: amount
1
2
3
4
169 Notification requirements: applications
1
2
3
4
5
6
170 Notification requirements: undertakings
1
2
171 Notification requirements: proceedings
1
2
3
4
5
172 Notification requirements: convictions and judgments
1
2
3
4
173 Appropriate court
1
2
3
4
5
174 Effect of orders in other parts of the United Kingdom
175 Evidence
1
2
3
4
176 Interconnected bodies corporate
1
2
3
4
5
6
7
177 Enhanced consumer measures: private designated enforcers
1
2
3
4
5
6
7
8
9
10
178 Substantiation of claims
1
2
3
4
179 Crown application
1
2
180 Power of CMA to investigate suspected infringements
1
2
3
4
181 Provisional infringement notice
1
2
3
4
5
6
7
8
182 Final infringement notice
1
2
3
4
5
6
7
8
9
183 Final infringement notice: directions to take enhanced consumer measures
1
2
3
4
5
6
184 Online interface notices
1
2
3
4
5
6
7
8
9
10
185 Undertakings
1
2
3
4
5
6
186 Effect of undertakings under section 185
1
2
3
4
187 Undertakings under section 185: procedural requirements
1
2
3
4
5
188 Provisional breach of undertakings enforcement notice
1
2
3
4
5
6
189 Final breach of undertakings enforcement notice
1
2
3
4
5
6
190 Monetary penalties under section 189: amount
1
2
3
4
191 Provisional breach of directions enforcement notice
1
2
3
4
5
6
192 Final breach of directions enforcement notice
1
2
3
4
5
6
7
193 Monetary penalties under section 192: amount
1
2
3
4
5
194 Powers of court to enforce directions
1
2
3
4
5
6
195 Substantiation of claims
1
2
3
4
196 Variation or revocation of directions
1
2
3
4
5
6
197 Provisional false information enforcement notice
1
2
3
4
5
198 Final false information enforcement notice
1
2
3
4
5
6
199 Statement of policy in relation to monetary penalties
1
2
3
4
5
6
7
200 Interconnected bodies corporate
1
2
3
4
5
6
7
8
201 Record-keeping and reporting requirements
1
2
3
4
202 Appeals
1
2
3
4
5
6
7
8
9
203 Information to accompany orders or notices imposing monetary penalties
1
2
3
4
5
6
204 Determination of turnover
1
2
3
4
5
205 Power to amend amounts
1
2
3
206 Recovery of monetary penalties
1
2
3
4
5
207 Monetary penalties: further provision
1
2
3
4
5
6
7
8
9
208 Investigatory powers of enforcers
1
2
209 Powers to amend Schedule 15 and Schedule 16
1
2
3
4
210 Rules
1
2
3
4
211 Procedural requirements for making of rules
1
2
3
4
5
6
7
212 Guidance
1
2
3
4
5
6
213 Defamation
214 Minor and consequential amendments relating to this Part
215 Transitional and saving provision relating to this Part
216 Enforcement of requirements relating to secondary ticketing
1
2
3
4
5
217 Supply of goods or digital content
1
2
3
4
5
218 Supply of services
1
2
3
4
5
219 Accessories
1
2
220 Special relationships
1
2
3
4
5
6
7
221 Enhanced consumer measures
1
2
3
4
5
222 Other interpretative provisions
223 Index of defined expressions
224 Overview
1
2
3
4
5
6
7
8
225 Prohibition of unfair commercial practices
1
2
3
4
5
6
226 Misleading actions
1
2
3
4
5
227 Misleading omissions
1
2
3
4
228 Aggressive practices
1
2
3
229 Contravention of the requirements of professional diligence
230 Omission of material information from invitation to purchase
1
2
3
4
5
6
7
8
9
10
231 Public enforcement
1
2
3
4
5
232 Rights of redress
1
2
3
4
5
6
7
8
233 Rights of redress: further provision
1
2
3
4
5
234 Enforcement of rights of redress
1
2
3
4
5
235 Relationship between rights of redress and other claims relating to prohibited practices
1
2
236 Inertia selling
1
2
3
4
237 Offences
1
2
3
4
5
6
7
8
238 Defence of due diligence and innocent publication
1
2
3
4
5
239 Offences: criminal liability of others
1
2
3
4
5
6
7
8
9
10
240 Penalty for offences
241 Time limit for prosecution
1
2
242 Powers to amend this Chapter
1
2
3
4
5
6
243 Crown application
1
2
3
244 Validity of agreements
245 Meaning of “transactional decision”
246 Meaning of “average consumer”: general
1
2
3
4
5
247 Meaning of “average consumer”: vulnerable persons
1
2
3
4
248 Meaning of “product”
1
2
249 General interpretation
250 Index of defined terms
251 Consequential amendments relating to this Chapter
1
2
252 Transitional and saving provision relating to this Chapter
1
2
3
253 Overview
1
2
3
4
5
6
7
8
254 Meaning of “subscription contract”
1
2
3
4
255 Excluded contracts
1
2
3
4
5
256 Pre-contract information
1
2
3
4
5
6
7
8
9
257 Pre-contract information: additional requirements
1
2
3
4
5
6
7
8
9
258 Reminder notices
1
2
3
4
5
6
7
8
9
10
259 Content and timing etc of reminder notices
1
2
3
4
5
6
7
8
260 Arrangements for consumers to exercise right to end contract
1
2
3
4
5
6
261 Duties of trader on cancellation or end of subscription contract
1
2
3
4
5
6
262 Terms implied into contracts
263 Right to cancel for breach of implied term
1
2
3
4
5
6
7
8
264 Right to cancel during cooling-off periods
1
2
3
4
5
6
7
8
265 Meaning of “initial cooling-off period” and “renewal cooling-off period”
1
2
3
4
5
6
266 Cooling-off notice
1
2
3
267 Cancellation of subscription contract: further provision
1
2
3
4
5
6
7
8
268 Offence of failing to provide information about initial cooling-off rights
1
2
3
4
5
6
7
269 Defence of due diligence
1
2
270 Offences by officers of a body corporate etc
1
2
3
4
5
271 Penalty for offence and enforcement
1
2
3
4
5
272 Information and notices: timing and burden of proof
1
2
3
4
5
6
7
8
273 Terms of a subscription contract which are of no effect
1
2
3
274 Other remedies for breach by trader
1
2
3
275 Application of this Chapter
1
2
3
4
5
6
7
8
276 Crown application
1
2
3
277 Power to make further provision in connection with this Chapter
1
2
3
278 Consequential amendments to the Consumer Rights Act 2015
1
2
3
4
5
6
7
279 Other consequential amendments
1
2
3
4
5
6
280 Interpretation
1
2
281 Index of defined expressions
282 Meaning of “consumer savings scheme contract”
1
2
3
4
283 Other defined terms
1
2
3
4
5
284 Excluded arrangements
1
2
3
4
285 Insolvency protection requirement
1
2
3
4
286 Insurance arrangements
1
2
3
287 Trust arrangements
1
2
3
4
5
6
7
8
9
288 Information requirements
1
2
3
4
5
6
7
8
9
289 Consequential amendments
1
2
290 Interpretation
291 Meaning of “ADR” and related terms
1
2
3
4
5
6
7
8
9
10
11
292 Other definitions
1
2
3
4
5
6
7
8
9
10
11
12
13
14
293 Prohibitions relating to acting as ADR provider
1
2
294 Prohibitions relating to charging fees to consumers
1
2
3
295 Exempt ADR providers
1
2
3
4
5
6
7
296 Applications for accreditation or variation of accreditation
1
2
3
4
5
6
7
8
9
10
297 Determination of applications for accreditation or variation of accreditation
1
2
3
4
5
6
7
8
9
10
11
12
13
14
298 Revocation or suspension of accreditations etc
1
2
3
4
5
6
7
8
9
10
11
12
13
299 Fees payable by accredited ADR providers
1
2
300 ADR fees regulations
1
2
3
4
301 Accreditation criteria
1
2
3
302 Enforcement notices
1
2
3
4
5
6
7
8
9
303 ADR information regulations
1
2
3
4
5
6
304 ADR information directions
1
2
3
4
5
6
7
305 Disclosure of ADR information by the Secretary of State
1
2
3
4
5
306 Meaning of “ADR information” and other terms in sections 303 to 305
1
2
3
4
5
6
307 Power to provide for other persons to have accreditation functions etc
1
2
3
4
5
6
308 Duty of trader to notify consumer of ADR arrangements etc
1
2
3
4
5
6
309 Consequential amendments etc relating to this Chapter
310 Transitional provision relating to this Chapter
1
2
3
4
5
6
7
8
311 Provision of information about competition in connection with motor fuel
1
2
3
4
5
6
7
8
9
10
11
312 Penalties for failure to comply with notices under section 311
1
2
3
4
5
6
7
8
313 Procedure and appeals
1
2
314 Statement of policy on penalties
1
2
3
4
5
6
7
315 Offences etc
1
2
3
4
5
6
7
8
316 Penalties under section 312 and offences under section 315
1
2
317 Information sharing
318 Expiry of this Chapter
1
2
3
4
5
319 Provision of investigative assistance to overseas regulators
1
2
3
4
5
320 Requests for investigative assistance
1
2
321 The appropriateness of providing investigative assistance
1
2
3
4
5
6
7
8
9
322 Authorisation of the provision of investigative assistance
1
2
3
4
5
6
7
8
323 Notifications in respect of requests for investigative assistance
1
2
3
324 Guidance in connection with investigative assistance
1
2
3
4
5
325 Amendments to other legislation
326 Disclosing information overseas
1
2
3
4
5
6
327 Duty of expedition on the CMA and sectoral regulators
1
2
3
4
328 Offenders assisting investigations and prosecutions: powers of the CMA
1
2
3
4
329 Removal of limit on the tenure of a chair of the Competition Appeal Tribunal
1
2 Functions under the Enterprise Act 2002
3 Functions under the Enterprise Act 2002
4 Functions under the Enterprise Act 2002
5 Functions under Part 1 of the Competition Act 1998
6 Functions under Chapter 3 of Part 2 of the Water Industry Act 1991
7 Functions under Part 3 of the Digital Markets, Competition and Consumers Act 2024
8 Functions under Part 3 of the Digital Markets, Competition and Consumers Act 2024
9 Functions under the Consumer Rights Act 2015
1
2
10 Functions under the Business Protection from Misleading Marketing Regulations 2008
11 Functions under Part 1 of the Digital Markets, Competition and Consumers Act 2024
330 Interpretation
331 Data protection
1
2
332 Notices
1
2
3
4
5
6
7
8
9
10
11
333 Consultation
334 Financial provision
335 Minor and consequential amendments
336 Power to make further consequential provision
1
2
3
4
5
337 Regulations
1
2
3
4
5
6
7
338 Extent
1
2
339 Commencement
1
2
3
4
5
6
7
340 Short title
1
2 Functions under the Enterprise Act 2002
3 Functions under the Enterprise Act 2002
4 Functions under the Enterprise Act 2002
5 Functions under Part 1 of the Competition Act 1998
6 Functions under Chapter 3 of Part 2 of the Water Industry Act 1991
7 Functions under Part 3 of the Digital Markets, Competition and Consumers Act 2024
8 Functions under Part 3 of the Digital Markets, Competition and Consumers Act 2024
9 Functions under the Consumer Rights Act 2015
1
2
10 Functions under the Business Protection from Misleading Marketing Regulations 2008
11 Functions under Part 1 of the Digital Markets, Competition and Consumers Act 2024
1 Application of Schedule
2 Procedure for accepting a commitment or requested variation
1
2
3 Procedure for accepting a commitment or requested variation
1
2
4 Procedure for accepting a commitment or requested variation
5 Procedure for accepting a commitment or requested variation
6 Procedure for releasing an undertaking from a commitment
1
2
7 Procedure for releasing an undertaking from a commitment
1 Joint interests
2 Joint arrangements
1
2
3 Interests held by nominees
4 Rights treated as held by person who controls their exercise
1
2
5 Rights exercisable only in certain circumstances etc
1
2
3
4
6 Rights attached to shares held by way of security
7 Arrangements
1
2
1
2
3
3A
4
1
2
3
4
5
5
6
1
2
3
7
1
2
3
8
1
2
3
4
5
6
7
8
9
10
11
12
13
9
1
2
1
2
3
4
5
6
7
3
1
2
3
4
5
6
1
2
3
4
5
7
1
2
3
8
9
1
2
3
4
10
1
2
1
2
3
4
3
1
2
3
4
4
1
2
3
4
5
6
7
1
2
3
1
2
3
4
5
1
2
3
4
5
8
1
2
3
4
9
1
2
3
10
1
2
3
4
11
1
2
3
12
13
14
1
2
3
15
1
2
1
2
3
3
4
3
5
3
6
1
2
3
7
1
2
3
8
9
1
2
3
4
10
1
2
3
4
11
1
2
3
12
1
2
3
13
1
2
3
1 Introduction
2 Prohibition on newspaper enterprise mergers involving foreign powers
1
2
3
4
5
1
2
3
4
1
2
3
4
5
1
2
3
1
2
3
1
2
1
2
3
4
3 Prohibition on newspaper enterprise mergers involving foreign powers
1
2
3
4
5
6
7
8
1
2
3
4
1
2
3
4
5
6
1
2
3
1
2
1
2
1
2
3
1
2
1
2
1
2
3
4
1
2
3
4 Further amendments
1
2
3
4
5
6
7
8
9
10
11
12
13
14
1
1
2
3
4
5
6
2
3 Interpretation
4 Joint interests
5 Joint arrangements
1
2
3
6 Calculating shareholdings
1
2
7 Voting rights
1
2
8 Voting rights
9 Shares or rights held “indirectly”
1
2
3
10 Shares held by nominees
11 Rights treated as held by person who is able to control their exercise
1
2
12 Arrangements
1
2
13 Rights exercisable only in certain circumstances etc
1
2
3
4
14 Rights attached to shares held by way of security
15
1
2
3
70A Intervention by the Secretary of State
1
2
3
4
5
70B Investigation and report by the CMA
1
2
3
4
70C Intervention to prevent foreign control of a newspaper enterprise
1
2
3
4
5
70D Other powers under this Part
1
2
3
70E Meaning of “foreign power”
1
2
3
70F Other interpretation
1
2
70G Regulations
1
2
3
4
1
2
1
2
3
3
1
2
3
4
5
1
2
3
4
5
6
1
2
3
7
8
1
2
3
4
5
6
7
8
9
10
9
1
2
3
4
10
1
2
3
4
5
6
11
12
13
1
2
3
14
15
1
2
3
16
17
1
2
1
2
3
3
1
2
3
4
4
1
2
3
4
5
1
2
3
4
5
6
1
2
3
4
5
1
2
3
4
5
6
7
5
1
2
3
4
5
6
7
8
9
10
6
7
1
2
3
4
5
8
1
2
3
9
1
2
3
10
1
2
3
11
1
2
1
2
3
4
3
1
2
3
4
4
5
1
2
3
4
6
1
2
3
7
8
1
2
3
4
5
9
1
2
3
4
5
6
7
8
9
10
11
12
13
10
1
2
3
4
5
6
11
1
2
3
12
1A
13
2A
14
15
1
2
3
4
5
6
16
1
2
3
17
1
2
3
4
5
6
7
8
9
10
11
12
18
1
2
3
4
5
6
7
19
1
2
3
20
1
2
3
4
5
6
7
21
1
2
3
22
1
2
3
4
5
23
1
2
3
4
24
1
2
3
4
25
26
27
1
2
3
4
5
6
7
28
1
2
3
29
1
2
3
4
5
6
7
8
9
10
11
12
13
30
1
2
3
4
5
31
32
1
2
3
33
34
1
2
2A
3
4
4
5
4
6
1
2
1
2
3
4
5
6
7
8
9
10
11
1
2
3
4
5
6
7
8
1
2
3
9
1
2
3
4
10
10
11
1
2
3
1
2
3
4
5
6
7
8
9
10
11
12
1
2
3
4
5
13
14
15
1
2
3
16
1
2
17
10
18
1
2
3
1
2
3
4
5
6
7
8
9
10
11
1
2
3
4
5
19
1 The Civil Aviation Authority (CAA)
7 The Financial Conduct Authority (FCA)
10 The Northern Ireland Authority for Utility Regulation
1
2
3
4
5
6
7
13 The Office of Communications (OFCOM)
17 The Office of Gas and Electricity Markets (Ofgem)
1
2
3
4
5
6
7
19 The Office of Rail and Road (ORR)
1
2
3
4
5
6
7
20 The Payment Systems Regulator
23 The Water Services Regulation Authority (Ofwat)
1
2
3
4
5
6
7
2
1
2
3
3
4
1
2
3
5
6
1
2
3
4
5
8
1
2
3
9
1
2
3
11
1
2
3
4
5
6
7
12
1
2
3
4
5
6
7
14
1
2
3
4
15
1
2
3
16
1
2
3
18
1
2
3
4
5
6
7
21
1
2
3
22
1
2
3
1 Service of documents etc
1
2
3
4
5
6
7
8
9
10
11
15 Extra-territoriality of notices under CA 1998 and EA 2002
1
2
3
4
5
6
7
2
3
4
5
6
7
8
9
10
11
12
13
14
16
1
2
3
4
5
17
1
2
3
4
5
1 Orders and regulations under CA 1998
1
2
3
4
5
2 Orders and regulations under Part 3 of EA 2002
1
2
3
4
5
6
7
3 Orders and regulations under Part 4 of EA 2002
1
2
3
4
5
6
7
8
9
10
1 Introductory
2 Penalties for non-compliance with information notices
1
2
3
3 Extra-territorial application in relation to notices
1
2
3
4
5
6
7
8
9
4 Means of giving notices
1
2
3
4
5
6
7
8
9
10
11
5 Access to documents
6 Meaning of “firm”
1 Estate Agents Act 1979
2 Companies Act 1985
1
2
3
3 Enterprise Act 2002
9 Companies Act 2006
1
2
3
10 Regulatory Enforcement and Sanctions Act 2008
11 Consumer Rights Act 2015
1
2
3
4
5
6
7
8
9
10
11
12
13
4
5
6
7
8
1 Interpretation
2 General rules
1
2
3
3 Rules applicable to continuing conduct
1
2
3
4
5
6
4 Rules applicable to undertakings given to enforcers under the old law
1
2
3
4
5
6
5 Information notices under Schedule 5 to CRA 2015
1
2
6 Further provision
1
2
3
4
5
1
2
6
7
8
9
10
11
12
13
1
2
3
4
5
14
15
16
1
2
17
18
19
1
2
20
21
22
23
24
25
26
27
28
29
30
31
32
1 Administration of Justice Act 1970 (c. 31)
2 Trade Descriptions Act 1968 (c. 29)
3 Hallmarking Act 1973 (c. 43)
4 Prescription and Limitation (Scotland) Act 1973 (c. 52)
5 Companies Act 1985 (c. 6)
6 Copyright, Designs and Patents Act 1988 (c. 48)
1
2
3
4
5
6
7
7 Trade Marks Act 1994 (c. 26)
1
2
3
4
8 Enterprise Act 2002 (c. 40)
9 Licensing Act 2003 (c. 17)
10 Companies Act 2006 (c. 46)
11 Regulatory Enforcement and Sanctions Act 2008 (c. 13)
12 Consumer Rights Act 2015 (c. 15)
1
2
3
13 Online Safety Act 2023 (c. 50)
1
2
3
4
5
1 Utilities
1
2
3
4
5
6
7
2 Insurance and financial services
3 Medical prescriptions etc.
1
2
4 Medical prescriptions etc.
1
2
5 Contracts regulated by OFCOM
6 Contracts regulated by OFCOM
1
2
7 Contracts regulated by OFCOM
8 Rent of residential accommodation
9 Delivery of foodstuffs etc. by micro-entity
1
2
3
4
5
6
7
8
9
10 Package holidays etc
11 Timeshares etc
12 Childcare (including school age education)
1
2
3
4
5
13 Gambling contracts
1
2
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
1
2
16
1
2
17
18
19
20
21
22
23
24
1
2
25
1
2
26
27
1
2
28
29
30
31
32
33
34
35
36
37
38
39
1 Regulated financial services activity
1
2
3
4
2 Arrangements for the supply of utilities
1
2
3 Contracts regulated by OFCOM
1
2
4 Contracts for prepaid passenger transport services
5 Small businesses
1
2
6 Childcare voucher schemes
7 Package holidays etc.
1
1 Criterion 1: information for consumers
1
2
2 Criterion 2: readiness to carry out ADR
3 Criterion 3: expertise
4 Criterion 4: facilities for consumers and traders to participate
1
2
5 Criterion 5: fair ADR procedures
1
2
3
6 Criterion 6: independence and impartiality
1
2
7 Criterion 7: information for parties
1
2
8
9
10
11
1 Prescription and Limitation (Scotland) Act 1973
1
2
3
4
5
6
2 Limitation Act 1980
1
2
3
4
5
6
3 Foreign Limitation Periods Act 1984
1
2
3
4
5
6
4 Limitation (Northern Ireland) Order 1989 (S.I. 1989/1339 (N.I. 11))
1
2
3
4
5
6
7
5 Financial Services and Markets Act 2000
6 Enterprise Act 2002
7 Regulatory Enforcement and Sanctions Act 2008
8 Equality Act 2010
1
2
3
4
5
6
7
9 Consumer Rights Act 2015
1
2
10 Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542)
1 Amendments to Part 3 of EA 2002
5 Amendment to Part 9 of EA 2002
2A
8 Amendments to CA 1998
2
10
11
3
4
1
2
3
6
7
9
1
2
3
4
10
1
2
3
11
1 The Civil Aviation Authority (CAA)
1
2
3
3 The Financial Conduct Authority (FCA)
1
2
3
4 The Northern Ireland Authority for Utility Regulation
11
7 The Office of Communications (OFCOM)
1
2
3
8 The Office of Gas and Electricity Markets (Ofgem)
11
10 The Office of Rail and Road (ORR)
11
11 The Payment Systems Regulator
1
2
3
12 The Water Services Regulation Authority (Ofwat)
10
2
8
5
10
6
8
9
8
1 Competition Act 1980 (c. 21)
5 Telecommunications Act 1984 (c. 12)
6 Companies Act 1985 (c. 6)
7 Airports Act 1986 (c. 31)
8 Gas Act 1986 (c. 44)
1
2
3
4
5
9 Water Act 1989 (c. 15)
10 Electricity Act 1989 (c. 29)
1
2
3
4
5
11 Water Industry Act 1991 (c. 56)
17 Railways Act 1993 (c. 43)
24 Coal Industry Act 1994 (c. 21)
25 Greater London Authority Act 1999 (c. 29)
26 Utilities Act 2000 (c. 27)
27 Transport Act 2000 (c. 38)
28 Communications Act 2003 (c. 21)
29 Wireless Telegraphy Act 2006 (c. 36)
30 Companies Act 2006 (c. 46)
31 Legal Services Act 2007 (c. 29)
32 Postal Services Act 2011 (c. 5)
33 Civil Aviation Act 2012 (c. 19)
2
3
4
12
1
2
3
4
13
1
2
3
4
14
1
2
3
4
15
1
2
3
4
16
18
1
2
3
4
5
19
1
2
3
4
5
20
21
22
1
2
3
4
5
23
1
2
3
4
5
34 Energy (Northern Ireland) Order 2003 (S.I. 2003/419 (N.I. 6))
37 Water Services etc. (Scotland) Act 2005 (Consequential Provisions and Modifications) Order 2005 (S.I. 2005/3172)
40 Water and Sewerage Services (Northern Ireland) Order 2006 (S.I. 2006/3336 (N.I. 21))
44 Postal Services (Appeals to the Competition Commission) (Investigations and Extension of Time Limits) Order 2011 (S.I. 2011/2749)
45 Postal Services Act 2011 (Disclosure of Information) Order 2012 (S.I. 2012/1128)
35
36
1
2
3
4
5
38
1
2
3
4
39
1
2
3
4
41
1
2
3
4
42
1
2
3
4
43