Section 294

An accredited ADR provider must not charge the consumer a fee in respect of ADR being carried out (or to be carried out) in relation to a consumer contract— unless the fee is charged in accordance with provisions for the charging of fees to consumers which meet the conditions in subsection (2). by the accredited ADR provider, or by another ADR provider under special ADR arrangements made by the accredited ADR provider, The conditions are that the provisions in question— have been made by the accredited ADR provider, are approved by the Secretary of State for the purposes of this subsection, and are published in a manner likely to come to the attention of consumers whose consumer contract disputes may be dealt with by the accredited ADR provider. An ADR provider who carries out (or is to carry out) ADR in relation to a consumer contract dispute under special ADR arrangements must not charge the consumer any fee in respect of carrying out the ADR in question.

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Source: legislation.gov.uk · retrieved 2026-07-30