Section 294(1)

An accredited ADR provider must not charge the consumer a fee in respect of ADR being carried out (or to be carried out) in relation to a consumer contract— unless the fee is charged in accordance with provisions for the charging of fees to consumers which meet the conditions in subsection (2). by the accredited ADR provider, or by another ADR provider under special ADR arrangements made by the accredited ADR provider,

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Source: legislation.gov.uk · retrieved 2026-07-30