Section 20(2)

Requirements are within this subsection if they are for the purpose of obliging a designated undertaking to— trade on fair and reasonable terms; have effective processes for handling complaints by and disputes with users or potential users; provide clear, relevant, accurate and accessible information about the relevant digital activity to users or potential users; give explanations, and a reasonable period of notice, to users or potential users of the relevant digital activity, before making changes in relation to the relevant digital activity where those changes are likely to have a material impact on the users or potential users; present to users or potential users any options or default settings in relation to the relevant digital activity in a way that allows those users or potential users to make informed and effective decisions in their own best interests about those options or settings.

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Source: legislation.gov.uk · retrieved 2026-07-30