Section 308(4)

In subsection (3) “ADR or other arrangement” means a scheme or arrangement— that is available to the consumer by virtue of an obligation of the trader to participate in the scheme or arrangement imposed by— legislation, terms of the consumer contract, or other contractual arrangements to which the trader is party, and by virtue of which either or both of the following will happen if the complaint (or any part of it) is duly pursued by the consumer— ADR will be carried out (if or so far as the matters complained of involve a consumer contract dispute between the parties); other action will be taken with a view to securing or facilitating a resolution (if or so far as the matters complained of do not involve a consumer contract dispute between the parties).

← 3 · All articles · 5 →

Source: legislation.gov.uk · retrieved 2026-07-30