Section 245

In this Chapter, “transactional decision” means any decision made by a consumer relating to— the purchase or supply of a product (including whether, how or on what terms to make the purchase or supply); the retention, disposal or withdrawal of a product (including whether, how or on what terms to retain or dispose of it); the exercise of contractual rights in relation to a product (including whether, how or on what terms to exercise such rights).

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Source: legislation.gov.uk · retrieved 2026-07-30