sec_3_3_4__para__5 — COMMISSION NOTICE Guidance on the interpretation and application of Directive…

sec_3_3_4para5

COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union

The Court explained in that respect that under Article 13(2) of the Directive on consumer ADR and Article 6(1)(t) of the CRD, it is not sufficient that the consumer receives the information about alternative dispute resolution simply at the time the contract is concluded with the trader, whether in the general terms and conditions of the contract or in a separate document from those general terms and conditions. Instead, the consumer must receive that information in good time before the contract is concluded and not simply at the stage of concluding the contract (97).

← sec_3_3_4__para__4 · All articles · sec_3_3_4__para__6 →

Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.