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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

law · United Kingdom · uksi/2013/3134

213 provisions

Defined terms · All instruments · Internet · Pre-contract information · Right of withdrawal · advertising · consumer · consumer · consumer credit · consumer information

1 Citation and commencement
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2 Regulations superseded
3 Review
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4 “Consumer” and “trader”
5 Other definitions
6 Limits of application: general
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7 Application of Part 2
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8 Making information etc available to a consumer
9 Information to be provided before making an on-premises contract
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10 Information to be provided before making an off-premises contract
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11 Provision of information in connection with repair or maintenance contracts
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12 Provision of copy or confirmation of off-premises contracts
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13 Information to be provided before making a distance contract
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14 Requirements for distance contracts concluded by electronic means
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15 Telephone calls to conclude a distance contract
16 Confirmation of distance contracts
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17 Burden of proof in relation to off-premises and distance contracts
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18 Effect on contract of failure to provide information
19 Offence relating to the failure to give notice of the right to cancel
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20 Defence of due diligence
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21 Liability of persons other than the principal offender
22 Offences committed by bodies of persons
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23 Duty to enforce
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24 Powers of investigation
25 Obstruction of authorised officers
26 Freedom from self-incrimination
27 Application of Part 3
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28 Limits of application: circumstances excluding cancellation
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29 Right to cancel
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30 Normal cancellation period
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31 Cancellation period extended for breach of information requirement
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32 Exercise of the right to withdraw or cancel
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33 Effect of withdrawal or cancellation
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34 Reimbursement by trader in the event of withdrawal or cancellation
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35 Return of goods in the event of cancellation
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36 Supply of service in cancellation period
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37 Supply of digital content in cancellation period
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38 Effects of withdrawal or cancellation on ancillary contracts
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39 Inertia selling
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40 Additional payments under a contract
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41 Help-line charges over basic rate
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42 Time for delivery of goods
43 Passing of risk
44 Complaints
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45 Orders to secure compliance
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46 Notification of undertakings and orders to the CMA
47 Consequential amendments
1 Unsolicited Goods and Services Act 1971
3
2 Consumer Credit Act 1974
2A
3 Companies Act 1985
4 Financial Services (Distance Marketing) Regulations 2004
5 Supply of Extended Warranties on Domestic Electrical Goods Order 2005
6 Companies Act 2006
7 Waste Electrical & Electrical Equipment Regulations 2006
8 Legislative and Regulatory Reform (Regulatory Functions) Order 2007
1
9 Consumer Protection from Unfair Trading Regulations 2008
10 Payment Services Regulations 2009
1
11 Co-ordination of Regulatory Enforcement (Regulatory Functions in Scotland and Northern Ireland) Order 2009
12 Waste Batteries and Accumulators Regulations 2009
13 Unsolicited Services (Trade and Business Directories) Act (Northern Ireland) 2010
14 Postal Services Act 2011 (Disclosure of Information) Order 2012
15 Consumer Rights (Payment Surcharges) Regulations 2012
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2
3
16 Enterprise Act (Part 8 Domestic Infringements) Order 2013